For Immediate ReleaseOctober 13, 2003Contact: Nancy O'Liddy, Director of Public Affairs TCA and Delmar Learning Introduce Innovative Fleet Manager Training PackageDaily Dispatch Challenge Is Only One of Its KindAlexandria, Virginia – The Truckload Carriers Association and Delmar Learning are pleased to introduce the Daily Dispatch Challenge (DDC) and the new Dispatcher Training Guide, a fleet manager training product that is revolutionizing the way dispatchers train. The Daily Dispatch Challenge is a simulated, interactive, multimedia training CD-ROM that works like a game, but may be the most important management and retention tool a company will ever use. A leader’s supplement, the Dispatcher Training Guide (workbook) is also available for use wherever the DDC is being utilized and provides virtually anyone who communicates with drivers in the trucking industry with the management skill set they need for on-the-job success. The Daily Dispatch Challenge CD and Dispatcher Training Guide are stand-alone products and can be purchased separately or as a package. The product is the only one of its kind, an outstanding new training package which helps foster a skill set including interpersonal communication, collaborative and decision-making skills, and the ability to handle stress and resolve conflicts, by presenting real life issues and scenarios that fleet managers are likely to face on the job. Users of the Daily Dispatch Challenge respond to these events and a mentor provides advice and encouragement, and reinforces the communication skills and abilities fleet managers need to be successful. Gary Kelley, Vice President of Driver Recruiting for U.S. Xpress, Inc., Chattanooga, TN, explained, "I haven't seen anything as good as this for training new dispatchers. Most companies sit the new dispatcher down next to someone with experience - then hope for the best! This program covers all the basics. I believe both new and veteran dispatchers could benefit by going through the training." Since the fleet manager is the primary link to driver performance in any trucking organization, fleet manager and dispatcher training are critically important to a carrier’s bottom line, especially when implementing the new hours of service regulations. Taking the time to properly train fleet managers can improve a carrier’s miles driven per unit, driver turnover, accident involvement, and fuel cost. The DDC is portable, can be operated by multiple users without them ever having to go off site, and can be used either in a formal training program or in self-directed study. The Daily Dispatch Challenge and Dispatcher Training Guide can be ordered by visiting www.truckdriving.delmar.com or calling 1-800-477-3692. TCA is the only national trade association whose collective sole focus is the truckload segment of the motor carrier industry. The association represents dry van, refrigerated, flatbed, and intermodal container carriers operating in the 48 contiguous states as well as Alaska, Mexico, and Canada. Representing operators of over 200,000 trucks, which collectively produce an annual revenue of over $20 billion, TCA is an organization tailored to specific truckload carrier needs.
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